Frequently Asked Questions
Answers to popular questions
If you can't find what you are looking for, get in touch via our contact page
What is Schnuzzle?
Schnuzzle is the only dog toy in the world with a mess free, calorie free, changeable scented disc.
Scent is how your dog sees the world.
Being able to change the way Schnuzzle smells means every time you replace the disc, your dog experiences Schnuzzle as a new toy. It’s Netflix for their nose!
Our scent combinations are long lasting and engage with your pet like nothing else. You can’t always take your dog to the park but with Schnuzzle you can bring the adventure to them.
Before you Schnuzzle
You and your pet will think Schnuzzle is magic, but you should know Schnuzzle is still bound by the laws and limitations of this realm.
Your pets enjoyment of Schnuzzle relies on the use of your common sense. If you feel you lack, or have been told you lack common sense, please consider asking for help before you Schnuzzle.
Your Schnuzzle is not indestructible. Inspect your Schnuzzle regularly. If your Schnuzzle is damaged, take it away from your pet immediately.
Remember to keep your Schnuzzle clean
- Make sure the scent disc is removed.
- Hand wash your Schnuzzle with warm water, rinse and leave to dry or
- Place your Schnuzzle into the bag (provided) and wash with coloured clothes. (Do not tumble dry)
What if the scent disc comes out of my Schnuzzle during play?
- Scent discs are harmless if chewed.
- Take scent disc away from your pet.
- Insert another scent disc into your Schnuzzle and begin a new scent journey.
How does Schnuzzle work?
Schnuzzle holds a scent disc that has layers of different microencapsulated scents. These unique scent combinations burst into life when the disc is pushed into the Schnuzzle ball.
The disc can be inserted into either end and go into either of the two slots that make up the cross at the centre of the Schnuzzle ball. If one slot is too tight just use the other slot or squeeze the ball on the sides when inserting the disc. Push the disc all the way into the ball until the edge of the disc starts to poke out the other side of the slot it is entering. The disc is now activated and emitting amazing scents for your pet to experience.
Don’t just put the ball on the ground and walk away. Playing with your Schnuzzle is the best way to increase your pet’s enjoyment and benefit of the scent combinations. Push it, roll it, nudge it…Schnuzzle it.
Our Starter Kit and what’s in it?
We like to think of the Schnuzzle Starter Kit as the gateway to a new dimension of Scentertainment. A portal to a place of Scentsational adventure.
The starter kit contains;
1 x Incredibly strong and cleverly crafted Schnuzzle Ball
1 x box of six (6) individually packaged, extraordinary scent discs. Each one completely different from the next.
1 x slobber proof, machine washable and highly fashionable, tiny drawstring bag to take your Schnuzzle everywhere you go.
Because why would you leave this much fun at home?
How to sign-up for a Subscription Box and what’s in it?
🎉 COMING SOON 🎉
A subscription? Your dog is going to love you for this! A subscription multiplies the fun for your best friend. Now you can take them on a different adventure everyday. A subscription gives you more scent, more often but costs much less.
Head on over to the Subscription Page and look at the different offers. There is something for every pet and pet parent.
The Subscription Box contains:
Twelve (12) freshly captured, individually packaged and highly engaging scent discs. No two are the same so the adventure is different every time you Schnuzzle.
We put them into two (2) purse, bag or pocket sized smaller boxes so you always have an adventure on hand for your best friend to experience. And remember, subscriptions can be cancelled or changed at anytime.
What Schnuzzle size should I get for my dog?
Schnuzzle comes in one size to start. It’s a classic tennis ball size which your dog probably already knows and loves. Schnuzzle will be released in more sizes and strengths shortly.
Please register for email updates to keep across our new releases.
Is Schnuzzle suitable for puppies?
Schnuzzle is suitable for all dogs, even puppies. Because Schnuzzle releases scent your best friend doesn’t have to pick it up in order to enjoy it. Just pushing Schnuzzle around causes micro movements (between the ball and disc) that releases more scent from the disc inside.
That’s why a little play from you goes a long way to creating a happier pet.
Where can I purchase Schnuzzle?
Right now we offer our boxes online and only in the United States. In the future, we hope to expand and make more pups happy everywhere on the planet.
Please keep checking our website for updates or register and we will let you know anything new!
Can I buy in bulk?
Sounds like you could be a multi pet parent. Congratulations! Email us at email@example.com, and we will make some magic happen.
How does Schnuzzle celebrate my pup’s birthday?
Birthdays are the BEST and we would love to join in the celebrations. Register your pets’ details including birth date when you either buy your Schnuzzle or set up a subscription. We will send out something on that special day to create a BIG DAY of PLAY for your best friend.
What if the disc bends?
If the disc bends try turning it slightly before attempting to insert it again. Also try squeezing the Schnuzzle ball on the sides as you push the disc in. If it still continues to bend and you can’t get it in, discard the disc by placing it in the bin and insert another scent adventure into your Schnuzzle.
What if my dog chews the disc?
Don’t worry. The scent disc is not toxic and does not pose any more danger than a small piece of cardboard. Remove the disc from your dog and discard it in the bin.
What is the disc made of?
Scent discs are made from compressed paper with a waterproof coating. They pose no more significant risk to your dog than a piece of cardboard of the same size.
Do you ship overseas?
We currently ship within the US to the lower 48 states, and shipping is included in our prices.
How long will it take to get my orders?
It depends on where you are. Orders processed here will take 7-10 business days to arrive. Delivery details will be provided in the conformation email.
Overseas deliveries are coming soon!
Is the toy indestructable?
From the resiliency of our rubber, we pride ourselves on the durability of our toys. That said, no dog toy is indestructible. It remains a vital part of our material design to ensure that our dog toys break apart before your dog's teeth ever do; if you see teeth marks on the Schnuzzle, that is the best sign! They love the ball and engage with the emitting scent; we are very proud of it.
How long does the ball last?
Depends! We construct all our toys for long-term durability and versatility of play, but the lifetime of the ball will depend on your dog's jaw strength and play style. Over time, signs of wear and tear might become apparent. If, for any reason, that happens sooner than you deem acceptable, reach out.
Why do dogs love to chew?
Dogs chew for a variety of reasons—first and foremost, instinct! Chewing provides both entertainment and stress relief. For younger dogs, it can help with mouth pain associated with teething while also helping to keep older dogs' jaws healthy. But at the end of the day, it is not our job to ask "why." Our job is to serve at the whim of our four-legged overlords and give them daily scent journeys – We do say it's the Netflix of the nose.